Global time critical logistics provider GBA Services has achieved certifications under the latest ISO Standards for Quality Management (9001:2015) and Environmental Management (14001:2015).
The ISO 9001 Standard for Quality Management was extensively modified in September 2015, adopting a more risk-based approach compared to its predecessors; this necessitated a full re-design of GBA Services’ procedures, and a totally new audit process. The ISO 9001 standard is designed to assure customers that a certified company can offer products and services of consistently good quality.
It also acts as a tool to streamline processes and improve efficiency. GBA has been accredited under the various versions of ISO 9001 since 2005.
ISO 14001:2015 assists an organisation in the successful implementation of its environmental management system; its scope includes enhancement of environmental performance; fulfilment of compliance obligations; and achievement of environmental objectives.
Says Director, Andrew Birkbeck: “GBA Services has a proud tradition of continual improvement, and adopting successive new ISO standards early in their lifecycle enables us to demonstrate to our customers that we remain committed to providing consistent service of the highest possible standard.
“In the case of our new accreditation under ISO 14001:2015, this illustrates our constant commitment to environmental policies that enhance our sustainability.”
GBA’s ISO accreditations are just one aspect of a culture of exceeding compliance expectations across many different areas of the business. “This is an integral part of the GBA Services culture”, continues Andrew Birkbeck. “For example, we have followed the WHO Good Distribution Practice Guidelines (GDP) for cold chain distribution for over six years and are also one of only a few UK operators which are TAPA (Transport Asset Protection Association) accredited to Security TSR Level 2.”
The ISO accreditations apply across every GBA business unit. In addition to the mandated regular audits, GBA teams carry out constant process reviews for all elements of the business, to ensure they remain flexible, innovative and customer-focused. GBA also actively encourages its staff to scrutinise the processes they use every day, and suggest improvements.